Privacy Policy
Last Updated: 3/25/2026
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile and laptop repair services in Kitchener, Waterloo, Cambridge, and nearby areas.
1. Information We Collect
- Name, phone number, and email address
- Home or service address for repair visits
- Device details (model, issue, condition)
- Payment information (processed securely by third-party providers)
- Messages or inquiries submitted through our website
2. How We Use Your Information
- To schedule and perform repair services
- To communicate about appointments and updates
- To provide quotes and invoices
- To improve our services and customer experience
- To comply with legal requirements
3. Data on Your Device
During repair, we may temporarily access data stored on your device only if necessary to test functionality. We do not intentionally access, copy, or store personal data.
Customers are strongly advised to back up their data before service. We are not responsible for data loss occurring before, during, or after repair.
4. Data Protection
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
5. Sharing of Information
We do not sell or rent your personal information. Information may be shared only with:
- Payment processing providers
- Legal authorities if required by law
6. Cookies & Website Data
Our website may use cookies or analytics tools to improve user experience and monitor performance. You can disable cookies in your browser settings.
7. Your Rights
You may request access, correction, or deletion of your personal information by contacting us directly.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact us through our website contact form.